FREQUENTLY ASKED QUESTIONS

SERVID FOR AID

•  What is the guarantee of our products?

All products manufactured by ESCUDER ELECTRONICA, SA have a two year warranty for manufacturing problems. The warranty of products they are distributed will be established by the manufacturers. The defects or damage due to incorrect use or manipulation of material or wear caused by normal use thereof, not is included in this warranty. The shortages in the functionality of the items, due to limited conception of them, are also excluded from warranty coverage. In case of failure of the product contact ESCUDER ELECTRONICA, SA by phone or e-mail, if the product is under warranty will need to attach a copy of the invoice and details of the problem.

•  What are the characteristics of the products?

They all meet the specified characteristics that indicated in the description, technical and photography.

•  How I can buy these products? And from abroad?

Directly on the website, you can purchase any product please use this link HOW TO BUY
We also send our products to any country except spray products and / or liquids that have restrictions in some countries. We advise you to consult us before ordering if you want some of these products.

• How fast are get shipments?

It normally takes three days in Spain and ten to fifteen days abroad, depending on the destination country.

• Where do I receive my items?

Products are shipped directly to the address indicated by the buyer on the order form.

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  What to do with a broken package?

We pack our products with extreme care, so breakage are rare, but it is important that when you receive the package, make a thorough inspection of the product, in the event that it is damaged, it must make a claim within a maximum of 24 hours per writing by e-mail " info@extertronic.com" , to have a record of the complaint attach some photographs even if possible. Before you sign the delivery note, if you notice that the package is not in good condition can write the note "damaged goods" and the claim to the transport agency will be handled with the utmost urgency.

•  How I can pay?

You can pay by bank transfer, paypal, money order Western Union, always providing all the information you need.
You can also choose credit cards VISA, MASTERCARD, AMERICAN EXPRESS or secure payment.
Another way only to mainland Spain and Portugal is to make shipping payment on delivery.

• Are taxes included in the price?

All prices listed on our website do not include any taxes. By the application variable taxes in each country to purchase.
To consult the appropriate taxes applicable to the country of destination, may be performed in the order form. The prices listed in dollars, are subject to fluctuations in value due to the result of applying the daily exchange rate of dollar against the Euro. Payment is accepted only in Euros.

In relation to Value Added Tax (VAT), as a rule will apply 18% tax rate for the territory of the EU where the tax applies. In the sale to any other country in the world will not affect tax, however the customs systems of each country apply the relevant tax burdens, which are borne by the buyer.

Because of its special tax status, purchases made by residents of the Canary Islands are exempt from VAT while the cost of customs clearance and import taxes are not included in the price of the item or the shipment, and must be paid by the recipient of the goods.

If you have any further questions you can contact us at info@extertronic.com.

F. A. Q. ABOUT OUR PRODUCTS

Our range of products, there are a large generic groups, depending on the needs of our customers, Scaring, repel or kill insects, rodents and pests that bother them.

DRIVERS AWAY

•  How do the deterrents of animals?

The animals are driven away because they can not adapt to the constantly changing ultrasonic signals emitted by the equipment. The environment becomes hostile and uncomfortable for them that has been forced to leave the area. Distinguish between Team Sonic, the human ear hears, and ultrasonic, we do not hear. When choosing a product check, if sound or ultrasound, to avoid surprises.

• How to differentiate the sonic deterrents and ultrasonic?

The sonic deterrents generate sound and they are audible to the human ear, typically up to more coverage in square feet, but are not recommended in residential areas (especially poultry). The ultrasonic deterrents do not emit audible sound, only projecting ultrasonic waves that affect the auditory pavilion of the animal to which they are determined. Ultrasound does not penetrate the walls so you must place a team in each affected room. Do not fall into the trap of thinking that a great power unit will cover an entire dwelling, it is best to place one small unit in each room.

•  Can it affect people and pets?

Affect only animals that are destined; never to children, elderly or pets. In the case of insects and rodents only affects these animals, except pets such as hamsters or guinea. These products should stay away from hamsters and guinea pigs and other rodents who might be affected.

•  How to choose a sonic repellent?

It is very important that we choose always telling the animal repeller to that is designed, as they are sonic or ultrasonic waves at a frequency of specific sounds that are geared to the animal we want to scare away and in no case are generic to all animals. Sometimes a single device can be used for various animals reptiles, insects and rodents, but always to be affected by the same ultrasound frequency. The ultrasonic (above 20,000 Hz) are heard either by humans or by a large number of animals.
Ultrasound does not penetrate walls. The signals bounce off hard surfaces to produce a rebound effect. The signals are absorbed by soft surfaces such as carpets, curtains or furniture which reduces effectiveness. For best results install the equipment never behind furniture or curtains. The hedges are generally calculated for indoor environments where ultrasound can bounce off walls, decreasing outdoor coverage of 50% and should be taken into account.

•  How to place a repellant?

For the election of a device repellent most important thing is to know the square footage to cover, always counting on it to be diaphanous, since the ultrasonic waves do not penetrate walls, furniture and rigid, with this, must place a team in each area. Do not fall into the trap of thinking that a great power unit will cover an entire area, better put a small unit in each area but with an emission covering this area.
After choosing a repellent and to locate the place of placement, It has been assessed for the intended animal, counting the distance in centimeters from the ground:
               - Terrestrial insects and reptiles about 20 cm. / 40 cm.
               - Dogs, cats and mammals from 30 cm. / 60 cm.;
               - Flying insects and birds from 50 cm.

The coverage is generally calculated for indoor environments where ultrasound can bounce off the walls. Wait two weeks to see results, once placed the team to see the results, you must have patience because it is not immediate.
Do not place deterrents teams combined with any other product as a poison. The ultrasound repels and attracts the venom that will get the opposite effect by confusing the animals. Install only the ultrasound equipment.

Do not mix the scaring machine with any other product as a poison. The ultrasound repels and attracts the venom; this will get the opposite effect by confusing the animals. Install only the ultrasound repellent equipment.

•  How much time remains on the device?

Leave your apparatus plugged in always. Its consumption is minimal and if you eliminate could return the animals. Whenever the machine is plugged in your property, is protected. Connect the units to electrical current. Once plugged in it will run automatically. The light on, indicate your device is working properly. Leave your device running continuously to keep animals off once again. If necessary, change the unity of place occasionally. For best results, install an additional unit in adjacent rooms or in different heights of the housing.

BIRDS SPECIAL

The problems with birds are often complex, ask our experts for to recommend the best option in your particular problem. They will know which team is best suited to you.
Before placing any repellent thoroughly clean the area to cover, especially when it comes to birds, cleanliness is very important because many birds are attracted to their own scent (droppings, nests, etc.). And the smell of food . It is important to maintain extreme hygiene at least the first days of installation.

Always place the equipment as close as possible to where the birds to scare away on the deck, rafes, etc. Ultrasounds are generic to all birds, hear them all, but are specific sonic, there is a sound for each species so be sure to buy the right equipment for bird. The deterrents birds sonic have a device to modify the frequency and avoid the bird gets used to a regular sound.

Do not mix the repeller device with any other product as a poison. Install only the ultrasound equipment. Once in place the team must wait several days or even weeks to see results, you must have patience because it is not immediate. If you have a problem with any birds in a false ceiling, place the device inside it. If you place it in the room will not give any results, because remember that ultrasound does not penetrate walls.

Leave your computer plugged in always. Its consumption is minimal and whenever the machine is plugged in your property will be protected.

REPELLENTS AND INSECTICIDES

•  How acting repellents?

All repellent products have a rejection by animals they are intended, are obtain not to approach the area where they have made scatter out of the product.

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   How do you apply these products?

It is important that you read the instructions for use of repellents, as well as technical specifications; which will indicate the dosage forms, placement and performance of these products.

•  Are these products harmful to humans and pets?

Almost all of our products are made with plants and natural essential oils that prevent the product is harmful to the environment, people and pets. As natural products have a high concentration of these essences, which have some level of toxicity if ingested or touched by children. The risk to children or pets depends on the concentration and quantity of product, as well as the duration of exposure. Read the label instructions and handle these products carefully. Keep the product away from any contact with people or animals.

•  How long does the effect of these products?

Repellent products have a shelf life from hours or days, depending on the product, the quantity and the area where this. At the beginning you must place several times a day, gradually tapering the dose. In each technical specification of the product may find more specific dosing information.

EXTERMINATORS AND TRAPS

•  How to operate the exterminators?

The Insect exterminators attract the actinic light they produce, we can distinguish between electrocution and the adhesives. Once inside the flying insects are electrocuted or glued to cardboard containing adhesive.

• How to choose an electric fly swatter?

Within the range of exterminators must elect coverage depending on the meters that need to cover. As well as we need to eliminate insects, mosquitoes to, moths and other small insects, with an output of 950 V. But if you need to remove are flies, bees, wasps and other insects larger, is to seek a 4500 V power for the insects exterminators.

• Why choose a insects electrical adhesive?

The flying adhesives are clean and discreet, are designed to be camouflaged with the surroundings, being a very clean because it never sees or touches the captured insects.

• How to choose a trap?

Always on the choice of the traps has to take into account the animal is intended, the dimensions that we have to cover and the area where they have to fit. You must always take into account the size of the insect, rodent, etc.

• Where we put the traps?

Look for areas frequented by them, you can tell by the droppings they deposit or displays them in a particular area. If they are crawling near the entrances to the home, under appliances refrigerators, washing machines. Or about sink drains, countertop or bathroom sink. If there are rodents, stuck to the walls in places where they are passing through or bowel movements. For moles and voles in the galleries of the main passage. The rest of traps according to the instructions.