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STANDARD CONDITIONS OF PURCHASE
- PRICE LIST:
All prices in our product list are
quoted without tax. This is because the application of taxes and duties
varies according to the country where the purchase is made. The final price
is displayed when you proceed to checkout along with details of the tax
applicable to the country chosen in the delivery data.
As a general rule 18% VAT will
apply to EU member countries. All businesses belonging to the EU, with
intracommunitarian CIF, will be exempt from tax except those based in
Due to their special tax regime, the
Canary Islands, Ceuta and Melilla are considered as extracomunitary
territory. Therefore, all purchases made by residents in this territory are
exempt of tax (customs tax and import tax not included in the price of your
order and must be paid on arrival by the receiver of the goods).
All prices on our web site, which
appear in dollars are calculated according to the daily exchange rate with
respect to the Euro. These prices will therefore fluctuate accordingly. The
prices shown at
www.extertronic.com
may
be revised and modified at any time.
- FORMS OF PAYMENT:
a) Cash On Delivery (C.O.D)
b) Bank transfer
c) Visa, MasterCard or American
Express
d) Paypal
e) Postal mail and Wester Union
This option only exists in the
Iberian Peninsula, except the Balearic Islands, the Canary islands, Ceuta
and Melilla. Also it will be possible to be made, exceptionally, the
shipment cash on delivery to
Upon completing your purchase you may
wish to select the bank transfer option. In this case you will receive an
Email, which, together with the confirmation of your order, will indicate
the account number required. It should be made payable to ELECTRONICA
ESCUDER, S.A. in Euros.
Please ensure that you indicate, your
name and surname in the subject bar. The bank transfer should be carried out
within a 3-day period, counting from the day the order was placed; otherwise
your order will have to be cancelled.
The order will not be considered
complete until we have received a fax of the bank transfer receipt (+34) 978
87 70 88 , or email info@extertronic.com , and the deposit has been verified
by our bank.
Remember that payments should be made in
Euros, and the customer will pay any currency exchange commission or bank
commission if this method of payment is selected.
If you select secure payment option, we
guarantee that every transaction carried out at
Extertronic.com is
100% safe. Each operation, which implies the transmission of personal
information or bank details, is carried out within a safe environment.
Extertronic.com uses a secure server, which uses a protocol called SSL
(Secure Socked Layer) to ensure the secure transfer of information via
encryption.
In this way the credit card details are
only known and handled by the bank, whereas the order and client details are
known and handled only by the trader.
In an effort to provide greater security
to credit card owners, we have now updated our web-site to include the
latest security measures for on-line commerce developed by VISA and
MASTERCARD. These are known as 3D Secure Code (Verified by VISA) and
SPA/UCAF (Mastercard Secure Code). In this way, if you are a holder of a
"Secure enabled" card, you will always be able to make a payment with a
VISA, MASTERCARD or AMERICAN EXPRESS on our web-site.
If your credit card cannot be enabled
with this secure code,
Extertronic.com will only admit payment by
VISA, MASTERCARD or American Express to long-standing customers.
In both cases, when making a VISA,
MASTERCARD or AMERICAN EXPRESS payment, customers will be asked to supply
the following information: the credit card number, the expiry date and a
validation code, which refers to the last 3 digits printed on the back of
the credit card. In this way we are able to guarantee even greater security
for on-line transactions.
The main objective of this protocol is
to offer greater security both to the Internet user and to the commercial
on-line companies, by authenticating the buyer as the legitimate holder of
the card being used for payment.
In practice, if you choose to make
a payment with your "secure enabled" VISA or MASTERCARD, you will be asked
to provide your credit card number and expiry date as before, and also a
password for exclusive use when making on-line payments. This password will
identify the customer, unequivocally, as the owner of the card. In this way,
no one will be able to make an on-line payment without first having
knowledge of the afore-mentioned password. If a "secure enabled" card is
required to make payment the logos below will appear on the page asking for
credit card details.
If you have not yet received a PIN or
password for exclusive use when making on-line payments, we advise you to
contact the financial institution who issued your card and request that this
service be applied so that you can benefit from secure on-line purchases.
This is possible either by contacting your bank or making an on-line
request.
d) Paypal
You can use your Paypal account for
payment, you can easily pay for purchases with a debit card, credit card or
bank account through PayPal. No need to enter your card details or bank
account to pay. You just need your email address and password.
If you select as mode of payment the
money order, you will receive an email with the confirmation of your order
where all the data necessary will be indicated to him to make the shipment
of the money. The order will not be considered complete until we have
received the money to our office.
If it selects as mode of payment the
turn by Wester Union, an email will along with receive the confirmation of
its order where all the data necessary will be indicated to him to make the
shipment of the money.
When you already have made the
turn, in the same office, they will facilitate a password to him that will
have to send by email
info@extertronic.com,
so that we pruned to gather their turn. The order will not be considered
complete until we have gathered the money of their turn.
- SHIPPING OPTIONS AND DELIVERY
Orders once received and managed by
ELECTRONICA ESCUDER are transmitted warehouse, from there it may take a
period of delivery between 1 or 2 days if in stock, or up to 10 days if not
available. If at any moment we can not ship your order due to lack of stock
and due to the urgency of the required products, we send an e-mail
confirmation of shipment and estimated time of delivery.
To send the request is made by different
transport company depending on the locality or region where it is sent, it
can be with: Nacex, Tourline Express, Seur, Crono Express or regular mail.
ESCUDER ELECTRONICA, SA reserves the right to change the shipping and
transport company which payment shall, regardless of what transpired in
these pages, provided that any way be detrimental to the client.
AAll products manufactured and
distributed in ESCUDER ELECTRONICA, SA are a two year warranty for
manufacturing problems. Defects or damage due to incorrect use or
manipulation of material or wear caused by normal use thereof, not included
in this guarantee. The shortages in the functionality of the items, due to
limited conception of them, are also excluded from warranty coverage. Any
decline in the function of a product, due to its design limitation, is also
excluded from guarantee. Contact us at
info@extertronic.com
- REFUND AND EXCHANGE:
Our Customer Service Department includes
an after-sales service, which is designed to help our clients solve any
problems that may arise concerning our products or shipments. This
department aims to offer a fast and efficient response to customer queries.
See how to return a product
If for any reason you are not pleased
with your order, you can return the unwanted product within the following 7
working days of the delivery date marked on the order. (According to art. 44
of the Spanish Law No. 7/1996, 15th January relating to the retail trade and
modified by Law No. 47/2002 on 19th December).*
Simply send back the product in perfect
condition and in its original packaging, including all guarantees, labels
and instructions of use. If you want to exchange your product, we will pay
the shipping costs for the new order.
It is very important that returned
product/s are posted in suitable wrapping to prevent damage. If a product
does not arrive at our warehouse in its perfect state, due to inappropriate
wrapping, the exchange/refund will not be accepted.
Once the returned goods have been
received at our warehouse and have their condition has been checked,
EXTERTRONIC.COM will accept the return and will proceed to process the
corresponding exchange or refund, according to the form of payment used to
place the order.
Should the customer receive a damaged
product or an erroneous order, all shipping costs will be paid by
EXTERTRONIC.COM.
If you would like to place an
exchange or refund, please send an E-mail to
info@extertronic.com
or telephone us at (34) (+34) 964 470 458.
- DISCLAIMER, JURISDICTION AND LEGISLATION
Our products are all intrinsically
dangerous and can lead to serious, or even fatal injuries. Suitable training
is essential before using such product. The learning of suitable techniques
and safety measures are carried out under your sole responsibility. Please
be sure you are technically competent to use any material supplied by
ELECTRONICA ESCUDER, S.A.
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