PURCHASE TERMS


- Prices

All prices of our products in www.extertronic.com prices are taxes (VAT) and are valid except clerical error or computer problems. Taxes vary by destination country of purchase. In the final summary of the final purchase price of the same is shown, indicating the amount of taxes applicable to the country chosen in the sending data amount.

In relation to value added tax, as a general rule, the tax rate of 21% for the territory of the EU where the tax applies shall apply. Be exempt from paying this tax all companies belonging to European Union countries that have VAT intra except Spain. In the sale to any other country in the world it is VAT, however the customs systems of each country apply the relevant tax burdens, which must be paid by the recipient of the goods.

Due to their special tax regime, they are considered non-geographical areas the Canary Islands, Ceuta and Melilla. Therefore, purchases made and delivered to the residents of these territories are exempt from VAT (the costs of customs clearance and import taxes are not included in the item price not in the shipment, and shall be paid on arrival by the receiver of the goods).

The prices shown in www.extertronic.com may be reviewed and modified if conditions warrant at any time.

- PAYMENT SYSTEM

a) Cash on delivery

b) Bank Transfer

c) Credit card VISA or MASTERCARD

d) PayPal

 

a) COD

A customer choice can be made on delivery shipping in the Peninsula, the Balearic Islands, Ceuta, Melilla and Andorra.

Payment is made in cash, the amount is trying always accurate at the time of order delivery through the transport agency or post.

b) Transfer

If selected as payment bank transfer to the order confirmation the account number on the bank transfer to be made on behalf of Electronics Escuder, SA are indicated.

Payment must be made in euros and that all possible bank exchange fees and running through his mind when choosing this payment system.

 

c) Credit card VISA or MASTERCARD.

Selecting the mode of secure, we guarantee that each of the

SAFE SHOPPING 

Select mode of payment for SSL-CES

  

Electronic transactions Extertronic, SL is 100% secure. All operations involving the transfer of personal data or banking are made using a secure environment. Extertronic, SL uses a technology based on standard SSL (Secure Socket Layer) server. All the information you transmit to us travels encrypted through the network.

Also the data on your credit card are not registered in any database but go directly to the POS (Point of Sale Terminal Bank).

In addition please note that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway secure payment system called CES (Secure Electronic Commerce). Thus, if the holder of a "secure" card, you can always make payments with VISA or MASTERCARD in our store.

When paying with VISA or MASTERCARD will be provided for the following data: the card number, expiration date and a validation code that matches the last 3 digits of the number printed in italics on the back of your card credit, thus offering more guarantees about safety in the transaction.

What is CES (Secure Electronic Commerce)?

CES is a system for secure online transactions promoted by Visa International, Mastercard, Microsoft and Netscape, among others. The main purpose is to give greater security to Internet users as businesses that sell via the Internet, by authenticating the buyer as the legitimate holder of the card being used.

In practice, when paying with a VISA or MASTERCARD "secure" card, you will be, besides the number and expiration date, a personal password used exclusively for Internet purchases that identifies you, unequivocally, as the owner asked. Thus, no one can make a purchase online if known that key. You can tell if it is on the Secure Electronic Commerce protocol for VISA logos "Verified by Visa" and MasterCard "MasterCard Secure Code".

If you have not yet received a personal password used exclusively for online payments, we recommend that you ask your bank to adhere to the service cards Secure Electronic Commerce. For this you can contact your bank or if e-banking customer may ask directly online.

The credit card fraud is a crime, and electronics EXTERTRONIC, it will prosecute anyone who makes a fraudulent transaction in our online store.

 

d) Paypal

You can use your Paypal account to make the payment, to easily pay for their purchases with debit card, credit card or bank account via Paypal. No need to enter the details of your card or bank account to pay. You just need your email address and password.

 

- FORMS OF SHIPPING AND DELIVERY TIME:

Orders once received and managed by EXTERTRONIC SL are transmitted to the warehouse, from there it may take time for delivery between 1 or 2 days if we have in stock, or up to 10 days if not available. If at any point we can not ship your order due to lack of stock and because of the urgency of the required products, we will send you an e-mail confirmation of shipment and estimated delivery time.

To send the request is made by different transport company depending on the locality or region where it is sent. EXTERTRONIC, S.L. It reserves the right to vary the type of delivery and the company for which it is made, regardless of the discussion in these pages, provided that any way be detrimental to the client.

 

- GUARANTEES:

The Guarantee Certificate is issued by the manufacturers of the products, and Extertronic, SL which will manage the guarantee between the customer and manufacturer.

Defects caused by neglect, beatings, use or tampering, improper installation of the product, change in voltages or the materials and products subject to wear and use is not included.

Extertronic, SL not be liable for defects and damages that may cause the product to both users and third parties, and the manufacturers of the same, those responsible in this matter.

In case of product failure, contact Extertronic, SL to tef. 0034 964470458 or by e-mail: info@extertronic.com. If the product is in warranty you will have to attach a copy of the invoice and details of the fault.

 

- RETURN AND EXCHANGE OF GOODS:

Our customer service department has a customer service to solve any problem with our products or shipments through which we try to offer a quick and efficient attention to our clients.

If for any reason you are not satisfied with your order, you have a period of 14 working days from the date of delivery of the order, to return. (According to art. 44 of Law 7/1996 of 15 January Retail Trade amended by Law 47/2002 of 19 December.).

Just send us the product in perfect condition and in its original packaging, including guarantees, labels and instructions. Furthermore, in the event of a change, you will not have to pay the shipping of the new order.

It is very important that you return the product / s exchange or return perfectly packaged. If the products are damaged due to improper packaging we not admit the return.

Once we receive the merchandise in our stores and check that all the above conditions are met, EXTERTRONIC, SL will accept the return of the product and will proceed to refund the amount, according to the mode of payment made, and where appropriate, the sending of the new product.

In the case of defective products or incorrect shipments, all shipping costs borne by EXTERTRONIC, SL

To make a repair, replacement or refund, you must send an e-mail to info@extertronic.com or call us at (+34) 964 470 458.

The products we offer are guaranteed by their manufacturers, looking to offer the best quality and the best guarantee that is offered to the customer.

If for any reason you are not satisfied with your order, you have a period of 14 calendar days from the date of delivery of the order to return without penalty of any kind.

Just send us the product in perfect condition and in its original packaging, including guarantees, labels and instructions. Furthermore, in the event of a change, you will not have to pay the shipping of the new order.

It is very important that you return the product / s exchange or return perfectly packaged. If the products are damaged due to improper packaging we not admit the return.

Once we receive the merchandise in our stores and check that all the above conditions are met, EXTERTRONIC, SL accept the return of the product and will proceed to refund the amount, according to the mode of payment made, and where appropriate, to shipping the new product, not later than 14 calendar days from the date on which we will report his decision to withdraw.

In the case of defective products or incorrect shipments, all shipping costs borne by EXTERTRONIC, SL

To make a repair, replacement or refund, you must send an e-mail to info@extertronic.com, call us at (+34) 964 470 458, fax 964 472 922 or completed the following:

- Extertronic, SL, Partida Sobrevela s / n, 12580 Benicarló (Castellón).

- Communication of withdrawal.

- Order received (date)

- Name of consumer and user

- Address of consumption and user

 

- LIMITATION OF LIABILITY LEGISLATION AND JURISDICTION:

It is your responsibility to be trained to use the materials EXTERTRONIC, SL distributed. EXTERTRONIC, S.L. held responsible for the use that our customers give the products distributed.

These general conditions shall be interpreted under the laws in force in Spain on the subject, which will apply in everything that has not been provided herein. (Law 3/2014, of March 27, 2014).

Online dispute resolution pursuant to Section 14.1 of Regulation (EU) 524/2013. The European Commission provides a platform for online dispute resolution, which is available at the following link: http://ec.europa.eu/consumers/odr/